Guest Room at The Terrace

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Health & Safety During Your Stay

Updated Aug. 16, 2021

 

The health, safety and welfare of our guests and staff is of utmost importance. During this time of heightened public health concern, Lake Junaluska has implemented enhanced cleaning and sanitation processes pursuant to guidelines from the Centers for Disease Control and other leading health and industry experts. 

In alignment with recommendations from the N.C. Department of Health and Human Services, Lake Junaluska recommends wearing face masks indoors in all public settings. Please also be aware that the recent increase in group gatherings, catering, banquets, and events along with the nationwide staffing shortage in the hospitality industry has led to longer wait times for assistance. In addition, Lake Junaluska is not currently providing in-room housekeeping services during guests' stay. We are doing our best to accommodate guest needs and exceed expectations. Thank you for your patience!

Lake Junaluska also offers a variety of meeting spaces and venues including outdoor spaces like our open-air gym and lakeside deck that allow for social distancing as well as many meeting room set-ups to make sure your group can gather safely while they're here.

 

What You Can Expect During Your Stay

NCDHHS COVID-19 Response

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What You Can Expect During Your Stay

Sneeze Guard at The Terrace Front Desk

Sanitation and Cleaning

  • Hospital-grade sanitizers will be used to disinfect your room. 
  • In lobbies and public areas, sanitation technicians will sanitize and clean all high-touch points such as door handles and elevator buttons.
  • Hard surfaces at the front desk will be sanitized continually throughout the day.
  • Hand sanitizer will be available at the front desk and main entrance of The Terrace Hotel and Lambuth Inn, as well as at all Lake Junaluska guest service areas.

Ventilation

  • The majority of guest rooms at Lake Junaluska, including all guest rooms in The Terrace Hotel, are equipped with decentralized air conditioning and heating systems.
  • ‚ÄčThe windows of every guest room at Lake Junaluska can be opened for added air circulation.
Cleaning in The Terrace lobby

Check-In

  • Plexiglass screens are in place at The Terrace front desk, Lambuth Inn front desk and other customer service counters at Lake Junaluska.
  • Room key cards will be sanitized before you receive them. 

Breakfast

  • Lakeside Bistro at The Terrace Hotel offers a daily hot breakfast buffet. Seating is available outdoors and at socially distanced tables inside. 
Guest Room at The Terrace

Housekeeping Services

To minimize risk, limited housekeeping services will be offered during your stay.

  • Housekeepers will not provide in-room service during your stay.

Staff Protocols

  • Staff working indoors in public settings are required to wear a mask.
  • When staff is meeting with others in non-public indoor spaces, social distancing practices and masks are required.
  • Temperature checks will be conducted for frontline staff who interact with guests.

Have your travel plans changed? 


If you made your reservation directly with Lake Junaluska, please call 800-222-4930 or email reservations@lakejunaluska.com to update your reservation. If you booked your trip via online travel agents or other third party travel professionals, please contact your booking provider for information on their policies and for assistance.

Group & Meeting BookingsIf your group needs to update plans for your upcoming event at Lake Junaluska or you would like to plan an event, please contact our Group Sales team at groupsales@lakejunaluska.com or 828-454-6650.