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Health & Safety During Your Stay

Updated October 5, 2020

 

The health, safety and welfare of our guests and staff is of utmost importance. During this time of heightened public health concern, Lake Junaluska has implemented enhanced cleaning, sanitation and social distancing processes pursuant to guidelines from the Centers for Disease Control and other leading health and industry experts. Lodging currently available at Lake Junaluska includes The Terrace hotel, Lambuth Innvacation rentals, Lake Junaluska Apartments and the campground

In addition, given the unique circumstances surrounding COVID-19, we are committed to helping our guests book with confidence by providing the travel flexibility to cancel their reservations up to 24 hours in advance. 

 

What You Can Expect During Your Stay

• Travel Flexibility

Vacation Rentals Information

COVID-19 Updates and Schedule Changes

• Book Now

What You Can Expect During Your Stay

Sneeze Guard at The Terrace Front Desk

Sanitation and Cleaning

  • Hospital-grade sanitizers will be used to disinfect your room. 
  • In lobbies and public areas, sanitation technicians will sanitize and clean all high-touch points such as door handles and elevator buttons.
  • Hard surfaces at the front desk will be sanitized continually throughout the day.
  • Hand sanitizer will be available at the front desk and main entrance of The Terrace hotel and Lambuth Inn, as well as at all Lake Junaluska guest service areas.
  • You will be able to open your hotel room window for fresh air.
Cleaning in The Terrace lobby

Check-In

  • Plexiglas screens are in place at The Terrace front desk, Lambuth Inn front desk and other customer service counters at Lake Junaluska.
  • Guests will be asked to maintain social distance while waiting in line.
  • Room key cards will be sanitized before you receive them. 

Breakfast

  • Boxed continental breakfasts will be available each morning for The Terrace guests. 
  • Dining will be available on outdoor balconies and in the main lobby at The Terrace. 
  • Tables for dining will be spaced at least 6 feet apart.
  • Morning coffee available in The Terrace and Lambuth Inn  will be poured by staff members.
Guest Room at The Terrace

Housekeeping Services

To minimize risk, limited housekeeping services will be offered during your stay.

  • Housekeepers will not provide in-room service during your stay.
  • Guests will be asked to put any bagged trash outside their room door each morning.
  • If you request additional clean linens such as towels or sheets, a staff member will place a bag with the requested items outside the door to your room.
  • Guests will be asked to place dirty linens to be picked up by staff in a bag by the door outside their rooms.
The Terrace Bistro logo

The Terrace Bistro

  • The Terrace Bistro will operate at a 50% dine-in capacity.
  • Tables have been placed six feet apart (from the backs of chairs) to comply with social distancing requirements, with no more than six guests seated at a table.
  • Tables also are available on The Terrace Bistro balcony, offering outdoor seating with a stunning view of Lake Junaluska.
  • Signs have been installed at The Terrace Bistro entrance reminding guests to maintain social distancing. There are also marked indicators to help guests observe 6 feet of distance while waiting in line.
  • When interacting with the guests, The Terrace Bistro staff will practice social distancing and will wear masks and gloves for specific tasks.
  • Along with changing gloves between tasks, staff will practice enhanced hand hygiene by washing hands with soap or using hand sanitizer on a regular basis.
  • All hard surfaces are thoroughly cleaned and sanitized between all guest seatings as well as at the beginning and end of every shift and frequently throughout the day.
  • Guests will be seated only at tables that have been thoroughly sanitized.
  • Touchless pay is available.

Junaluska Gifts & Grounds

  • Indoor seating has been moved outdoors.
  • Junaluska Gifts & Grounds staff members are wearing masks and gloves.
  • Touchless pay is available.
  • Doors are designated for entrance only or exit only to support social distancing and reduce the need to touch door handles.
  • Spacing of 6 feet apart for social distancing has been marked on the floor.
  • T-shirts that are tried on will be pulled and steamed for sanitation purposes before they are returned to the sales floor.
Walking Trail Social Distancing Sign

Social Distancing

Guests will be asked to adhere to the following social distancing practices:

  • Maintain 6 feet of distance from other guests.
  • Observe one-way travel along the Walking Trail in a clockwise direction around Lake Junaluska.
  • Limit elevator use to four people at the same time.
  • Gatherings in public areas in groups of more than ten people are not currently allowed.

Staff Safety Procedures

Our staff have completed health and safety training.

  • Before beginning work, staff members will complete required health screenings that include temperature checks.
  • Staff will adhere to social distancing practices and wear masks and gloves during interaction with guests at front desks and guest service areas.
  • Staff will follow increased hand-washing and hand sanitation practices pursuant to CDC guidelines.

Lake Junaluska Golf Course 

To protect Lake Junaluska Golf Course staff and golfers and ensure continued social distancing, the course has implemented the following practices and procedures:

  • The pro shop is open and limited to four customers and one staff member at a time. 
  • Players can register and pay ahead of time by calling 828-456-5777.
  • The attendant inside will provide all necessary information to get players on the course in an orderly manner.
  • Only one person is allowed per golf cart unless the players are family members.  
  • The golf course will be closed on days with poor forecasts.
  • Extra cleaning and sanitizing of golf carts and all clubhouse and course surfaces throughout the day. 
  • Walking the course is allowed.
  • Prohibiting any group gatherings before or after rounds.
  • Limiting cart staff from handling customer golf bags to and from cars or assistance with putting bags on and off carts.
  • Removing pins from practice greens.
  • Removing bunker rakes, ball-washers and other high-touch course supplies.
  • Raising all cups one-inch above the surface – “putt ‘till you hit the cup” and then pick up to eliminate touching the flagstick.

Library

The Lake Junaluska Library is open for limited in-person services.

  • Face masks covering the mouth and nose will be mandatory for staff and all library visitors 5 years and older.
  • Children younger than 15 years old must be with a supervising adult at all times in the library.
  • Public seating will not be available.
  • Library programs will not be scheduled or held, and non-library meetings will not be booked or held at this time.
  • Due to limited occupancy and concern for public and staff safety, library visitors are asked to make visits as brief as possible - no more than 30 minutes.
  • Hand sanitizer will be provided at the entrance.
  • Checkout services will be provided by library staff.
  • Shared surfaces will be frequently cleaned and disinfected.
  • Older adults, those with underlying health conditions, and others at heightened risk from communicable diseases are encouraged to limit time in the libraries.
  • Those who are sick are asked to stay home. 
  • Library items to be returned may be placed on the return cart to be sanitized and quarantined.

For more information about health and safety measures across Lake Junaluska and at the Lake Junaluska Golf Course and Vacation Rentals, visit our COVID-19 updates page.

The Terrace

Travel Flexibility

Given the unique circumstances surrounding COVID-19, we are committed to providing guests the flexibility to cancel reservations up to 24 hours before their arrival. To make or update a lodging reservation, call 828-222-4930 or email reservations@lakejunaluska.com.

Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies and for assistance.

  1. BOOK NOW

 

Group & Meeting BookingsIf your group needs to update plans for your upcoming event at Lake Junaluska or you would like to plan an event, please contact our Group Sales team at groupsales@lakejunaluska.com or 828-454-6650.